Frequently Asked Questions:


If I make a purchase, how will I receive my digital download?

You will receive a link via an email confirmation with 24hr access to download your files.

My download link expired, how do I get access to my files again?

Fill out the form below and be sure to include your Order # so we can refresh your files

Do you offer a refund / return policy

Given the nature of our products being digital downloads, we DO NOT offer any refunds. All sales are final.

How do I apply LUTs / Film Grain / Misc to my footage?

Click the Video Tutorials section on the side menu, we have several in depth video tutorials on how to use our products!

Still have a question?

Take a moment and fill out the form below and we will get back to you as soon as possible

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tropiccolour@gmail.com